| |||||||||||||||||||||||||||||||||||||||||||||||||
|
Customer Support FAQ - Frequently Asked Questions
Shipping How much is shipping? Do you ship internationally? What is your cut-off time for same day shipping?You order will be shipped on the same business day (Monday through Friday) only if all the items you purchased are in stock and if your order was submitted and your payment has cleared by these cut-off times: For USPS: Cut-off time is: 11:00 AM PST. For UPS: Cut-off time is: 11:00 AM PST. We do not ship orders on weekends (Saturday and Sunday) or holidays. Please note that Next Day Air shipments placed on a Friday will not arrive until the following Monday. If the Monday falls on a holiday, the shipment will not arrive until the following Tuesday. Are there any fees and taxes for Canadian orders? Do you ship to PO Boxes and military addresses? Can I pick up my order?Billing What forms of payment do you accept? Do you charge sales tax and how much? Do you accept purchase orders (POs)? Do you offer any discounts? I got charged twice. What should I do? How will the credit card charge appear on my statement? Order Status and TrackingReturnsReceived Order ProblemsCheckout Problems and Cookies My shopping cart appears empty even though I added items to it. What is wrong? What are cookies? How do I enable cookies in my browser? Buyer's Guide How do I request a new product? Do you have a printed catalog? How do I cancel my order? Can I add to my order?Privacy and Security | ||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||
All rights reserved. © Copyright 1995-2010 XUMP.com & Innovation Frontier Inc.
| Xump.com is world's most popular science and education store. We carry hard to find items used in teaching, homeschooling, and playing. From high-quality microscopes, telescopes, science kits, solar system models and fun science projects to magnets, electronics, puzzles, games, rocks and minerals, fun gadgets, toys and gifts. We even sell authentic dinosaur fossils! Whether you are shopping for school supplies, placing a school purchase order, you homeschool your children, or you are just looking for cool learning materials and science gadgets, we have you covered. You will find some of the world's most desired brands sold here: Mattel, Safari, Toysmith, Dowling Magnets, Thames & Kosmos, K'Nex, Lego, Konus, Learning Resources, Educational Insights, Can You Imagine, BarCharts, Elenco, POOF-Slinky, Putumayo, and others. |